1. Appointment Duration & Numbing Cream

• Session length: Most brow tattoos take around 2-2.5 hours.

• With numbing cream applied at the salon: Plan for about 3 hours in total.

• First appointment of the day (9am): You will have arranged to collect your numbing cream beforehand and will apply it yourself at home before your appointment. If this hasn’t been arranged with you then your numbing cream will be applied at the start of your appointment. Don’t worry - instructions for applying your numbing cream will be provided. The cream is carefully compounded for you, and your medical history is reviewed by the pharmacist to ensure it’s safe and suitable.

Please arrive with no makeup or skincare on your brow area. If you are coming straight from work or elsewhere, I can help remove makeup if needed.

2. Health & Medications

Your safety is my priority. Please complete the consultation form before your appointment. It covers contraindications that may postpone or prevent treatment, such as:

• Being on blood-thinning medications that cannot be paused

• Undergoing cancer treatments

• Currently taking Accutane or other strong skin-affecting medications

• Skin infections, eczema, or other active conditions on the brow area

If you’re unsure about any medications or conditions, please discuss with your doctor and note this on the consultation form. Do not stop medication or treatment without speaking to your doctor first.

Important: Avoid blood thinners, alcohol, and caffeine, before your appointment:

• Blood thinners: 48 hours before, unless cleared by your doctor

• Alcohol: 24 hours before

• Caffeine: Day of appointment (3 hours before your appointment time)

These precautions help prevent excess bleeding and ensure the pigment deposits evenly.

3. Numbing Cream & Medical Form

• Your numbing cream will be specially prepared for you by a pharmacist.

• Complete your medical/consultation form at least 7 days before your appointment so the cream can be compounded in time.

• If your appointment is sooner than 7 days, please contact the salon directly to arrange next steps.

• The pharmacist may contact you directly if they need further clarification. This is simply to ensure the cream is safe and effective for you, so you can relax and enjoy your appointment.

4. Cancellation & Rescheduling Policy

• A 30% deposit is required to secure your appointment.

• 48 hours notice is required to cancel or reschedule, your deposit is refundable.

• If 24-48 hours notice to cancel or reschedule is provided, your deposit will become non refundable, but it may be transferred once only to a new appointment time.

• Less than 24 hours notice will result in your deposit being forfeited and you will require a new deposit to rebook.

• If you do not attend your appointment without notice, the remaining balance of the service (after your deposit) will be charged to the card on your file.

5. Weekend Appointments

Weekend appointments are extremely limited and reserved for clients who cannot attend during weekdays. For this reason, a 25% surcharge applies to all weekend bookings to ensure everyone is able to access an appointment that suits them.

5. Getting to the salon/Parking

• The salon is located at Shop 2, 18-22 Purkis Street, Camperdown 2050.

• There is plenty of street parking on Purkis St. and surrounding streets. They are 1P and 2P spots Mon - Fri 8am - 5:30pm - this means they are untimed after 5:30pm on weekdays and all day on weekends. If you park in one of these spots while they are active, we can arrange for you to check on/move your car during your appointment.

• The closest parking complex is located 9 mins walk away in the Glebe Officeworks at 1 Ross St. They charge a daily rate of $21 and you can pre-book this on their website if you wish, otherwise you should be able to just drive in on the day.

• You can type ‘Lemonade Brows into Apple Maps or Google Maps for accurate GPS directions to the salon, but please give me a call or text if you have any trouble finding the salon on the day.

• If you are catching public transport, the closest bus stops to the salon are:

  “Parramatta Rd at Missenden Rd” going away from the city

  “Parramatta Rd before Lyons Rd” going towards the city

5. What to Expect on the Day

• Numbing Cream Application: Upon arrival, your numbing cream will be applied and left on for about an hour (unless you’re the first appointment of the day and have applied it at home).

• Mapping & Design: Once the numbing cream has taken effect, it will be removed and we’ll begin mapping and designing your brows together. This is a collaborative process — we will draw, adjust, and refine until your brows suit your features perfectly.

• Before & After Photos: I take photos of your brows before we start and after the session to track your results. These photos may also be used for promotional purposes on our website, social media, or emails with your consent. If you would prefer your photos not to be used publicly, please let me know before your appointment.

• Tattooing: After you’re happy with the design, we’ll begin the tattooing process. The pigment is carefully deposited into your skin, following the mapped outline. You may feel some mild sensation, but the numbing cream keeps it comfortable.

• Checking & Adjustments: During the session, we will continually check your brows, make small adjustments as needed, and ensure symmetry and shape are perfect.

• Immediate Aftercare: After the session, I’ll give you your aftercare cream and go through instructions on how to care for your brows over the next few weeks.