Privacy Policy
At Lemonade, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.
1. Personal Information We Collect
We may collect the following personal information:
Full name
Phone number
Email address
Address (for numbing cream delivery)
Health and medical information (via consultation and numbing cream forms) — considered sensitive information
This information is collected through booking forms, consultation forms, numbing cream forms, and newsletter sign-ups.
2. How We Use Your Information
Your information is used for the following purposes:
To process bookings and confirm appointments
To provide treatments safely, including sharing health information with the compounding chemist
To send newsletters and marketing emails
To respond to client inquiries
To improve our services, website analytics, and advertising
Sensitive information, such as health or medical details, is only used with your consent and for the purpose of providing safe and effective treatments.
3. Sharing with Third Parties
We may share personal information with the following third parties as needed to provide our services:
Compounding chemist (for numbing cream assessment and preparation)
Payment processor: Square
Email marketing platform: Mailchimp
Advertising platforms: Meta, Google
Analytics and website tools: Microsoft Clarity, Google Analytics, SEMrush, Diib
No personal information is shared without your consent except where necessary to provide our services.
Overseas Disclosure: Some of our third-party services (e.g., email platforms, analytics, advertising tools) may be hosted overseas. We take reasonable steps to ensure your data is protected in accordance with Australian privacy laws.
4. Retention of Personal Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and maintain records of treatments. Consultation and numbing cream forms are stored securely and reviewed periodically to ensure we only keep information for as long as needed.
5. Access, Correction & Deletion
You can contact us to access, correct, or request deletion of your personal information. Please call 0414 235 274 or email us at:
excuseme@lemonadebrows.au
6. Website Tracking & Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse website traffic. These may include essential cookies for website functionality and marketing cookies for advertising purposes. You can manage or disable cookies through your browser settings.
7. Security of Your Information
We take the security of your personal information seriously. All data is stored securely, and access is limited to authorised personnel only. Currently, only the business owner has access, but if additional staff are added in the future, they will be granted access on a need-to-know basis. We use password-protected systems and secure storage to protect your information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, tools, or legal requirements. The most current version will always be available on our website. By continuing to use our website and services, you agree to the most recent version of the Privacy Policy.